The Radio Information Board

Its a computer error message. I'm using the correct program for my radio... I'm starting to thing the problem might be with the cable.

I'm having some issues trying to program my VX2500. On trying to read from the radio it comes up with the following error, "HARDWARE CONFIGURATION MISMATCHED!" I have changed com ports though this did nothing. I'm using Windows XP, not sure if this would be the problem?